CUSTOMER EXPERIENCE

Juggernaut strongly believes in the strength of quality customer experience within a business.

Customer experience is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts:

• The customer journey;
• The brand touchpoints the customer interacts with; and
• The environments the customer experiences (including digital environment) during their experience.

A good customer experience means that the individual’s experience during all points of contact matches the individual’s expectations.

Juggernaut offers the following solutions to equip businesses with the tools to improve, strengthen and create quality customer experiences within their business:

Onboarding – Through our dedicated partners Juggernaut provides businesses with the tools to create a seamless customer onboarding:

• Digital forms and processes;
• Data pre-population; and
• E-Signature integration.

Output Management – Juggernaut provides solutions through our trusted partners to equip businesses with management tools that improves the creation, delivery, storage, and retrieval of outbound communications. These solutions include the following:

• Print;
• E-delivery;
• Email;
• SMS;
• Web and mobile;
• On-demand and batch communications; and
• Dynamic and interactive communications.

Business User Empowerment – Juggernaut provides solution methodologies to improve business user empowerment through:

• business user content authoring;
• interactive quote creation; and
• web-based collaboration.

CCM Platform Consolidation – Juggernaut provides solutions to improve a business’s customer communication management through the use of tools and solutions provided by our trusted partner, Quadient. These include:

• legacy system integration;
• template migration and consolidation; and
• data ecosystem integration.

Compliance Management – Juggernaut offers solutions to equip businesses with viable tools that improves and heightens the quality of one’s compliance management, through the use of:

• comprehensive tracking;
• synchronized omni-channel preview; and
• mobile and web approval.

CUSTOMER JOURNEY MAPPING

Juggernaut equips businesses with a viable solution provided through their trusted partner, Quadient, to improve the Customer Journey Mapping of any business. Quadient Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates the digital and physical touchpoints your customers interact with into your journey maps. Customer experience teams can easily share feedback with business users directly through the tool, so improvements are made in real-time.

DIGITAL EXPERIENCE

The ever-changing world has forced businesses to adapt and incorporate the digital experience within their strategy, Juggernaut understands the substantial value of an established digital experience whereby an interaction between a user (customer, partner or employee) and an organization that is possible only because of digital technologies set in place.
Juggernaut provides a quality solution with their trusted partner, Quadient. The Quadient Digital Advantage Suite, which is the only low-code digital experience platform that enables you to develop personalized and interactive mobile and web experiences that are fully integrated with core systems and aligned with non-digital channels, OR any of our other custom developed solutions:

Fingerprint Reader Support – The Digital Advantage Suite provides support for device fingerprint and face ID readers – increasing the security of your applications and enhancing the user experience for your mobile applications.

OCR Component – Integrate Optical Character Recognition (OCR) into your web and mobile applications. The component reads and interprets data from an image retrieved from the phone’s gallery or taken by the camera for input into a form. Once displayed in a form, OCR results can be edited and submitted by the user.

Rich Push Notifications – Deliver integrated push notifications that display custom images via mobile apps and web pages. Both short and long push notifications are definable, and notifications are proofed in the omni-channel preview. Notifications are timed to align with events – such as downloads or logins. Displaying notifications on Apple Watch and Android Wear is also supported.

E-SIGNING

Through this solution businesses are able to realize revenue faster and ensure documents get completed and signed error-free in minutes, radically accelerating cycle time to generate results – and revenue – sooner.

E-signing enables businesses to increase customer satisfaction through seamless integration with eSignature providers including DocuSign and QuickySign – offering your customers the convenience of signing anytime, anywhere, on any device.

ELECTRONIC ARCHIVING

Electronic Archiving provides businesses with the tools to preserve records. The records are stored on a digital storage system such as a database.